Shipping & Handling

International Shipping

COVID-19 has impacted the consistency of International deliveries outside Australia. CCG and DHL can not provide a guarantee against extended delays at this time. Some countries may not accept some international deliveries.

 

DHL eCommerce Global Mail service provides basic tracking on request. May not have local country tracking in some countries. NOTE: Shipments out of Australia are not updated with tracking automatically to Shopify. Tracking can be requested manually via shipping@customcreatorgear.com.au

 

Customers are responsible for any customs and duty fees, which may be assessed to your order once it arrives in the destination country. Custom Creator Gear does not include any coverage for customs or duty fees in quoted shipping costs, or at any point in our checkout or billing process.

 

If you have any questions related to customs, duty, and import charges, please contact your local customs office prior to ordering.

 

International Post Estimates

2-4 weeks to major partners (USA, UK, New Zealand)
2-8 weeks to most other countries

 

Domestic Shipping

Australia Post deliveries have been impacted by COVID-19. Express Post next-day delivery is no longer guaranteed to any location in Australia. See the latest advice and updates from Auspost here.

 

Standard Post Estimates

8-15 business days to most metro areas in Australia
8-20 business days to non-metro areas in Australia
Sweatshirts (crew necks & hoodies) and designs with double-sided prints may add a further 2-5 business days to the production time.

 

Express Post Estimates

6-15 business days to most metro areas in Australia
6-20 business days to non-metro areas in Australia
Sweatshirts (crewnecks & hoodies) and designs with double-sided prints may add a further 2-5 business days to the production time.